Level 2 Diploma in Care

Unit 1: Promote communication in care settings

• Understand why effective communication is important in the work setting
• Be able to meet the communication and language needs, wishes and preferences of individuals
• Be able to overcome barriers to communication
• Be able to apply principles and practices relating to confidentiality

Unit 2: Promote effective handling of information in care settings

• Understand the need for secure handling of information in care settings
• Know how to access support for handling information
• Be able to handle information in accordance with agreed ways of working

Unit 3: Promote personal development in care settings

• Understand what is required for competence in own work role
• Be able to reflect on own work activities
• Be able to agree on a personal development plan
• Be able to develop own knowledge, skills and understanding

Unit 4: Promote person-centred approaches in care settings

• Understand person-centred approaches for care and support
• Be able to work in a person-centred way
• Be able to establish consent when providing care or support
• Be able to encourage active participation
• Be able to support the individual’s right to make choices
• Be able to support the individual’s well-being

Unit 5: Promote equality and inclusion in care settings

• Understand the importance of equality and inclusion
• Be able to work in an inclusive way
• Know how to access information, advice and support about diversity, equality and inclusion

Unit 6: Promote health, safety and well-being in care settings

• Understand own responsibilities, and the responsibilities of others, relating to health and safety in the work setting
• Understand the use of risk assessments in relation to health and safety
• Understand procedures for responding to accidents and sudden illness
• Be able to reduce the spread of infection
• Be able to move and handle equipment and other objects safely
• Know how to handle hazardous substances and materials
• Understand how to promote fire safety in the work setting
• Be able to implement security measures in the work setting
• Know how to manage own stress

Unit 7: Responsibilities of a care worker

• Understand working relationships in care settings
• Be able to work in ways that are agreed with the employer
• Be able to work in partnership with others

Unit 8: Duty of care

• Understand the implications of duty of care
• Understand support available for addressing dilemmas that may arise about duty of care
• Know how to respond to complaints

Unit 9: Safeguarding and protection in care settings

• Understand principles of safeguarding adults
• Know how to recognise signs of abuse
• Know how to respond to suspected or alleged abuse
• Understand the national and local context of safeguarding and protection from abuse
• Understand ways to reduce the likelihood of abuse
• Know how to recognise and report unsafe practices
• Understand principles for online safety

Unit 10: Work-based competency

There is also a requirement to demonstrate competency for parts of most units. Learners will receive details of the learning outcomes from each unit they will need to meet by being observed in practice.

Unit 11: Administer medication to individuals and monitor the effects – optional unit

• Understand legislation, policies and procedures relevant to administration of medication
• Know about common types of medication and their uses
• Understand procedures and techniques for the administration of medication
• Prepare for the administration of medication
• Administer and monitor medication

Unit 12: Causes and spread of infection – optional unit

• Understand the causes of infection
• Understand the transmission of infection

Unit 13: Dementia awareness – optional unit

Unit 14: Move and position individuals in accordance with their care plan – optional unit

• Understand current legislation, national guidelines, policies, procedures and protocols in relation to moving and positioning individuals
• Understand anatomy and physiology in relation to moving and positioning individuals
• Be able to minimise risk before moving and positioning individuals
• Be able to move and position an individual
• Know when to seek advice and/or assistance from others when moving and positioning an individual

Unit 15: Select and wear appropriate personal protective equipment for work in healthcare settings – optional unit

• Understand legislation, local policy and protocol in relation to dressing for work in a healthcare setting
• Be able to select and use personal protective equipment (PPE) in a healthcare setting

Unit 16: The principles of infection prevention and control – optional unit

• Understand own and others’ roles and responsibilities in the prevention and control of infections
• Understand legislation and policies relating to prevention and control of infections
• Understand systems and procedures relating to the prevention and control of infections
• Understand the importance of risk assessment in relation to the prevention and control of infections
• Understand the importance of using personal protective equipment (PPE) in the prevention and control of infections
• Understand the importance of good personal hygiene in the prevention and control of infections

Unit 17: Support individuals to eat and drink – optional unit

• Be able to support individuals to make choices about food and drink
• Be able to prepare to provide support for eating and drinking
• Be able to provide support for eating and drinking
• Be able to clear away after eating and drinking
• Be able to monitor eating and drinking and the support provided

Unit 18: Support care plan activities – optional unit

• Be able to prepare to implement care plan activities
• Be able to support care plan activities
• Be able to maintain records of care plan activities
• Be able to contribute to reviewing the care plan